Terms of service

Effective Date: 24/05/2025
Welcome to Livia's Tallow. These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or purchasing from livias.com.au ("the Site"), you agree to these Terms. Please read them carefully. If you do not agree with any part of these Terms, do not use the Site or our services.


1. General Information

Livia's Tallow is an Australian business, and these Terms are governed by the laws of Australia. By using our services, you confirm that you are at least 18 years old or have the consent of a legal guardian. We may update these Terms from time to time. Any changes will be posted here with a revised effective date. Continued use of the Site signifies your acceptance of any modifications.


2. Products and Orders

While we strive to ensure product information is accurate, occasional errors may occur.
We reserve the right to correct such errors at any time.

  • Availability: All products are subject to availability.
  • Pricing: All prices are listed in Australian dollars (AUD), New Zealand dollars (NZD) and United States dollars (USD) on each respective site, and include Australian taxes collected by Livia's Tallow with respect to Australian law.
  • Order Confirmation: Orders are confirmed only upon successful payment. We reserve the right to cancel or refuse orders, including those flagged for fraud.

 

3. Payment and Shipping

Payments are processed securely through trusted third-party providers. Shipping costs and estimated delivery times will be displayed at checkout.

  • Shipping: Once dispatched, tracking information will be provided to the customer email provided. We are not responsible for delays caused by carriers.
  • International Shipping: For international orders, customers are responsible for any customs duties, taxes, or additional import fees.

 

4. Returns, Refunds, and Exchanges

If you are not satisfied with your purchase, please contact us within 7 days of receiving your order.

Returns and Refunds:

  • Products must be unused, in their original packaging, and accompanied by proof of purchase to qualify for a return.
  • Approved refunds will be processed using the original payment method once the goods have arrived back to Livia’s Tallow HQ and inspected. Shipping fees are nonrefundable. 
  • If the product is found to be used or tampered with, photographic proof will be supplied to the purchaser, and no refund will be issued.
  • Return shipping costs are the responsibility of the customer.

Exchanges:

  • If an item arrives damaged or defective, contact us within 7 days with proof of
    purchase and photo evidence to arrange a replacement or exchange.



5. Use of Our Website

By using the Site, you agree to:

  • Comply with all applicable laws and local regulations.
  • Avoid introducing harmful software or engaging in unauthorised access.
  • Use the Site only for personal, non-commercial purposes.

We reserve the right to suspend or terminate your access if these Terms are violated.



6. Intellectual Property

All content on the Site, including text, images, and logos, is the property of Livia's Tallow and protected by intellectual property laws. You may not copy, reproduce, or distribute our content without permission.


7. Privacy

Our Privacy Policy explains how we collect and use your personal data. By using our services, you consent to the practices described in the Privacy Policy.


8. Limitation of Liability

To the extent allowed by Australian law, Livia's Tallow is not liable for any indirect, incidental, or consequential damages arising from your use of our products or services.


9. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. Any disputes will be resolved under the exclusive jurisdiction of Australian courts.


10. User Accounts

We now offer user accounts for a more personalised experience. By creating an account, you agree to:

  • Provide accurate and complete information.
  • Keep your account credentials confidential.
  • Notify us immediately of any unauthorised use of your account.

Livia’s Tallow reserves the right to terminate accounts that are misused or in violation of these Terms.


11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact
us:

  • Email: hello@livias.com.au – titled “Terms and Conditions Enquiry”

By accessing our Site or purchasing from us, you confirm that you have read, understood, and agreed to these Terms and Conditions.