Privacy policy

Last updated 24/05/2025

Welcome to Livia's Tallow (the “Site,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, or make purchases from livias.com.au (collectively referred to as the "Services"). The terms "you" and "your" refer to you as a user of our Services, whether you are a customer, a website visitor, or someone whose information we collect.

1. Your Consent

By using our Services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.


2. Updates to This Policy

We may amend this Privacy Policy periodically to reflect changes in our practices or to meet legal requirements. Any updates will be posted on our Site, with the revised "Last updated" date clearly shown.


3. Information We Collect

We collect personal information to provide our Services effectively. This includes:

  • Information You Provide: Such as your name, contact details, payment and order information, account information, and any messages you send us.
  • Cookies and Tracking: We collect data about your interactions with our Site using cookies and similar technologies, including your IP address, device information, browser type, and usage data.
  • Third-Party Information: We may receive additional information from partners, such as payment processors, delivery services, or marketing platforms that assist us with business operations.

4. How We Use Your Information

Your personal information is used for the following purposes:

  • Order Processing: To process payments, fulfil orders, and arrange delivery.
  • Customer Support: To assist with queries, returns, or complaints.
  • Communications: To send important updates about your account or purchases.
  • Marketing: To send promotional emails, newsletters, or special offers (you may opt out at any time).
  • Fraud Prevention and Security: To detect and prevent fraudulent activity and ensure the safety of our Services.

5. Cookies and Shopify

We use cookies to enhance your experience, analyse how visitors interact with the Site, and tailor content to your preferences. Cookies are small data files that are stored on your device and help us remember your activity and settings.


6. Types of Cookies We Use:

  • Essential Cookies: These enable core functionality, such as adding items to your basket and completing purchases.
  • Analytics Cookies: These allow us to analyse traffic and understand how visitors interact with the Site to improve performance.
  • Advertising Cookies: These track your interactions to display relevant advertisements based on your interests and prior browsing behaviour.

Our e-commerce store runs on Shopify, which also uses cookies to support functionality, manage payments, and provide analytics. You can find more details about Shopify’s cookie practices in their cookie policy. You can control how cookies are stored by adjusting your browser settings. However, disabling cookies may limit the functionality of certain features, such as the ability to save items in your basket or complete purchases.


7. Sharing Your Information

We take your privacy seriously and do not share or disclose sensitive information about
you, such as health data, without your explicit consent. Your personal information is
shared only in the following ways to facilitate our operations:

  • Service Providers: We share necessary data with trusted partners to help with tasks like payment processing, order fulfilment, delivery, and customer support. Examples include payment gateways and couriers who need your information to process payments or deliver your order.
  • Marketing and Analytics Partners: We share usage data with third-party platforms for analytics or to deliver targeted marketing. These platforms follow their own privacy policies when handling your data.
  • Business Partners: We may collaborate with affiliates or partners to offer additional services or promotions. In such cases, the partner will be responsible for handling your data in accordance with their privacy policy.
  • Legal Compliance: If required by law, we may disclose your information to legal
    authorities, such as to comply with a court order or enforce our legal rights. 
  • Business Transactions: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction, subject to the same privacy commitments outlined in this policy.

We do not sell your personal information to third parties. Additionally, we only share the minimum amount of data necessary to complete the task or service at hand.


8. User-Generated Content

If you post reviews, comments, or other content on public areas of the Site, please be aware that this information will be visible to others. We are not responsible for the privacy or security of any information you choose to make public.

9. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such data, please contact us so we can remove it.


10. Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee absolute protection. We retain your information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Once your data is no longer required, we securely delete or anonymise it.


11. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to ask us to correct any inaccuracies in your information.
  • Deletion: The right to request the deletion of your data, subject to certain legal requirements.
  • Restriction: The right to restrict how we use your data in specific circumstances.
  • Withdrawal of Consent: If we rely on your consent for processing, you can withdraw it at anytime.

If you wish to exercise any of these rights, please contact us using the details provided below.


12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us via:

Email: hello@livias.com.au - titled ‘Privacy Policy Enquiry’

13. Effective Date
This Privacy Policy is effective as of 24/05/2025.